Returns & Exchanges

At Supermarket, we prioritize the freshness of your groceries and offer hassle-free returns on non-perishable items within 14 days of purchase. Due to health and safety regulations, perishable goods can only be returned if they are damaged or defective upon delivery.

Return Process

• 1.
  Check Eligibility

  Verify that your items are unopened and within the return window, or document any quality issues with perishable goods immediately.

• 2.
  Contact Support

  Reach out to our customer service team via email or our app with your order number and photos of the items you wish to return.

• 3.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all labels are intact and including a copy of your digital receipt.

• 4.
  Receive Refund

  Once our team verifies your request, we will process a refund to your original payment method or provide store credit within 3-5 business days.